I got my hair done at a new salon recently and started to pay a lot of attention to the customer experience. A good salon (of which this is one) is 100% focused on making the customer feel good. Everyone is conditioned to tell you how fabulous or refreshed you look....regardless of their own, individual opinion. When a gorgeous person tells you that you're gorgeous, well, it can't be bad, right?
This methodology works for that specific industry, but I see others applying it. Sure you want your customer to feel great, but their experience lasts long after they've left your vision. Pushing to get a sale for an item the customer may not like later will impact long term success.
Luckily, I still like my hairstyle.
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